Christopher & Banks
Christopher & Banks
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FAQs

Shopping & Order Information

You may check the status of your order at any time by viewing the Order History section of My Account, here. You will also receive e-mail updates about your order status at the address you provided during checkout. If you do not have an account you may enter your order number and zip code to check for tracking updates. If you need further assistance tracking your order please contact a Customer Service Associate by calling 1-800-890-9601.

It may take up to 1 hour for processing information to appear in your Order History after you select "Place Order". Shipment tracking information is provided in your Order History when your package is checked into the carrier's system and may not be available for up to 48 hours after an order has left our warehouse. Occasionally, orders are delivered via a carrier that does not offer the ability to track a package.

  • We process orders very quickly to ensure that you receive them as soon as possible. As a result, you are unable to change or cancel your order after it is placed. Once you receive your order in the mail, simply return any items you do not want by following our Return Instructions.

Yes, you may exchange item(s) in your online order. Enclose your item(s) and Return Slip in a package, indicating the reason for your return, and mail it back to us. We cannot process exchanges by mail, but you can contact a Customer Service Associate by calling 1-800-890-9601, and we will be pleased to assist in placing a new order for the correct size.

View our Size Guide to see the sizes we offer and choose the size that matches your body measurements and fit preferences. To help you get accurate body measurements refer to the How to Measure section of the Size Guide.

We are no longer making price adjustments on any orders.

There are two ways to shop our full assortment online. You can shop by browsing the various product categories and their drop-down menus at the top of the page. Or, you can search for an item you are looking for by typing the product words or style number into the "Search" box.

As you browse our fashions, select any item for detailed product and pricing information. Indicate your desired color and size, and select "Add to Bag." Once you have gathered all the items you wish to purchase, select "Start Secure Checkout" and proceed through the indicated steps. You can also place your order with a Customer Service Associate by calling 1-800-890-9601.

Our site is best viewed at a screen setting with a resolution of 800 x 600 or greater. Check your screen setting to ensure it is set at this resolution or greater. Find more information on our Browser Settings page.

Yes, you can view our latest digital catalog page online.

Gift cards are no longer available for purchase or redemption.

Payment Options

We accept VISA, MasterCard, American Express, and Discover credit cards, debit cards, and PayPal.

Once you place an order, a pre-authorization or pending charge in the total amount of your order may appear on your account. While authorization holds are not actual charges, there may be a decrease in your available balance as the bank has reserved the funds so the order can be processed. As of March 1, 2021, Christopher & Banks is a retail partner of ShopHQ. Your payment method may reference ShopHQ as the retailer for your Christopher & Banks purchase.

The credit card used at checkout will be charged once your items have shipped. If an item in the order is unable to be fulfilled, you will not be charged for that item. As of March 1, 2021, Christopher & Banks is a retail partner of ShopHQ. Your payment method may reference ShopHQ as the retailer for your Christopher & Banks purchase.

You may enter your coupon or discount code in the space provided in your Shopping Bag. Only one coupon or discount code is accepted per order.

Sales tax is charged based on your shipping address.

As of March 17, 2021, gift cards and merchandise credit cards are no longer accepted as a form of payment.

Shipping

Items purchased from www.ChristopherandBanks.com can be shipped to any address in the United States, including Alaska and Hawaii. Orders to Alaska and Hawaii, Puerto Rico, U.S. Virgin Islands and APO/FPO addresses are shipped via USPS ground mail.

Items shipped via Standard Shipping will generally arrive within 5-7 business days, however the timeline may be extended during high traffic times like holidays and large sales.

We do not ship to Canada at this time.

Yes. You can track your order using the embedded links in the "Shipment Confirmation" e-mail you received, or, if you are logged in, you may view your Order History page to locate the order number you'd like to track. If you would like to track your order without logging in, you can do so on our Track Order page. Click on the tracking number, which will automatically route you to the carrier's tracking page for your package.

Your shipping charge will automatically compute during checkout prior to the completion of your order.

You cannot ship to multiple addresses in a single order at this time.

Returns & Exchanges

  • We want you to be 100% satisfied with your purchase. If any item received from Christopher & Banks does not meet your expectations, then return the item within 30 days from the date you receive your package for a refund. Items returned 31-40 days from receipt of package may qualify for a Christopher & Banks online account credit. Your original shipping and handling fees are non-refundable.

    Returns Made Easy

    If you are not completely satisfied with your purchase, we have made it easy for you to return the item. We have partnered with Happy Returns to offer two convenient ways to return your item and receive a quick refund. For most items, you may select from thousands of Return Bar locations, including The UPS Store, Ulta Beauty, Staples, and Petco. For other items, or if you simply prefer, we make it easy for you to print a Return Shipping Label to return the item via UPS. If you live near one of our Christopher and Banks stores, you may also return your online purchase to a store for a refund.

    A Return Shipping Fee of $9.99 will be charged to the original method of payment used on the purchase if using a Return Bar location or printing a Return Shipping Label. 

    Use a Return Bar Location

    When you want your refund immediately:

    1. Start your return here and select a Return Bar location if the item qualifies. Ineligible items will not display in the Happy Returns portal. You will receive a QR code and additional instructions. No box or label is needed!
    2. Most Christopher & Banks items will qualify for the Return Bar option. Select from thousands of Returns Bar locations, including the UPS Store, Ulta, Staples and Petco.
    3. Your refund will be initiated immediately upon acceptance at a Return Bar.
    4. Start Your Return

    Print a Return Shipping Label

    When your item doesn't qualify for the Return Bar option or if you prefer to ship the item:

    1. Start your return here and print a UPS Return Shipping Label.
    2. Box up your items in the original packaging, affix the Return Shipping Label, and ship the package back to us. You can take it to a UPS location or schedule a pickup.
    3. Start Your Return

  • How do I check the status of a return?

    If you return an item using the Return Bar or Return Shipping Label options, you will receive email updates when the return is started, when it is approved, and when it is completed. In the Return Started email, click the "See return details" button to view the status of your return. You may also check your return status directly in the Happy Returns Portal.

    Once your return has been completely processed by our team, you will receive a confirmation email letting you know that we have processed your return along with the amount you have been refunded.

    To check the status of a return on Christopher & Banks.com, sign into your account and click "My Account" after clicking your name near the top of the page, then select "Order History". If we received and processed your return, your order will show that your return has been completed.

    • The "status" of the item you returned will no longer state that it is "shipped" and rather that item was "returned" and the date the refund was processed for your return.
    • You may also call Customer Service at 1-800-890-9601 between 8am-4:30pm CST Monday through Friday.

  • Damaged or Defective Items:

    If you receive a damaged or defective item, please call Customer Service at 1-800-890-9601 immediately so that we can address the problem.

Refunds will be issued to the original method of payment used on the purchase. If items are received outside our return policy, Christopher & Banks may issue an account credit or send the item back to you. Refunds to credit cards are applied immediately upon processing but may not appear on your billing statement for up to two billing cycles.

Original shipping and handling charges are not refundable.

Please allow 10 days for your return to be delivered, processed, and refunded. If you have not received a refund to your credit card after 15 days, please contact Christopher & Banks Customer Service at 1-800-890-9601 between 8am-4:30pm CST Monday through Friday.

Please note that certain items are sold "as is" or "final sale" except where prohibited by law. Such items cannot be returned or exchanged. When applicable, this will be specified at the time of sale.

Christopher & Banks will not issue refunds, credit, or allow exchanges for items that have been altered or damaged.

Christopher & Banks accepts returns and exchanges for merchandise purchased online or in-store in its original condition within 40 days of the purchase date at any Christopher & Banks store.

Returns presented with the purchase receipt within 30 days will be credited the purchase price back to the initial form of payment.

Returns presented with a gift receipt between 31-40 days of the purchase date will be offered a merchandise credit for the purchase price.

Returns without a receipt or presented past 41 days of the purchase date are not accepted.

Friendship Rewards FAQs

The previous Friendship Rewards program ended on January 14, 2021. Points are no longer being issued for orders. Accumulated points were expired and no additional Friendship Rewards certificates are being issued.

We are currently reevaluating the loyalty program and hope to have a new and exciting program to offer in the future. Please check back for updates.

Manage My Account

Click the My Account icon to access your Order History, update your Profile, or log out.

Email

You will receive exclusive updates about our new arrivals, exciting promotions, gift ideas, special events, and more. You will also receive separate emails when you make purchases online informing you of order status information.

Below are examples of emails you might receive after placing an order:

Order Confirmation:

This email confirms that we have received your order. It includes your order number, item details, estimated delivery date, and order total. Please keep this email for your records.

Shipment Confirmation:

This email confirms that your order or part of your order has shipped. You may receive multiple emails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your order depends on the shipping method selected, item selected, and your shipping destination.

Important notice about your order:

You may receive this email for a few reasons, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of the order or an item.

If you need to change your email contact information or you choose to unsubscribe from our email mailing list, you may do so by following these simple steps:

  1. Sign in to My Account
  2. Click on "Profile" in your account menu
  3. Scroll down to "My Subscriptions" to update your email preferences or to unsubscribe.

You can also unsubscribe in either of these two ways:

  1. Open your latest email from Christopher & Banks and select the unsubscribe link at the bottom of the page.
  2. Send an email to our Customer Service Department at [email protected] and we will do it for you.

Shipping Information

Shipping Methods

Items purchased from www.christopherandbanks.com can be shipped to any address in the United States, including Alaska and Hawaii, Puerto Rico, and the U.S Virgin Islands.

Standard Shipping

  • Standard Ground Shipping will typically deliver in-stock items to you within 5-7 business days. However, the timeline may be extended during high-traffic times like holidays and large sales.
  • Orders below $59.99 will receive a $9.99 shipping and handling charge.
  • There will be an additional $10.00 shipping and handling charge per item shipped to Alaska, Hawaii, or Puerto Rico.

Express Shipping

  • Express Shipping is available with a $20.00 charge and shipped within the 48 contiguous states.

Shipping Charges

Your shipping charge will be calculated during checkout based on your total order value. Rate includes labor and material costs and may exceed the actual cost we pay our carrier to ship the item to you.

Shipping MethodDelivery TimeframeShipping Cost
Standard5-7 Business Days$9.99
ExpressUp to 3 Business Days$20.00

Size Charts & Measuring Guide

Find your perfect size

For the most accurate results, have someone else measure you. Also, please keep in mind that it is best to measure while you're wearing undergarments, not a shirt or pants.

Bust:

Place the measuring tape under your arms and measure around the fullest part of your bustline, keeping the tape measure parallel to the floor.

Waist:

Measure around the narrowest part of your torso, usually at your belly button, where your waist creases as you bend to the side.

Hips:

With your feet together, measure around the fullest part of your hips, usually at the top of your legs, keeping the tape measure parallel to the floor.

Arm length:

Standing straight with your arm relaxed, measure from your shoulder to your wrist.

Inseam:

Measure from the top of your inner thigh down to where you like your pants to hit.

Who can wear petites?

The most flattering petite fit not only addresses height, but proportions, too. Petite sizing is designed for women 5'4" and under, but there are other factors that determine who should wear petites. If you have narrow shoulders or proportionately shorter arms, you may be able to wear petite tops. If your legs are proportionately shorter than your torso, you may want to try petite pants and skirts.

It's a proportion, not a size.®

Christopher & Banks offers the perfect fit for your size. We have proportionally adjusted the bust, waist, and hip measurements to different dimensions for Missy, Women and Petite figures-it's what makes your sizing unique. Christopher & Banks creates clothing scaled to proportionately accurate sizing, rather than making the same dimensions larger or smaller. We are happy to offer this variety and hope you find some beautiful additions for your wardrobe that fit your body, just as it is.

*Please note: Size chart measurements are for one's body and not for the garment. Depending on your body type and dressing habits, the below sizes are for reference only.

US SIZEUS NUMERIC SIZEBUSTWAISTHIPARM LENGTH
XS233283722½
S433½ - 35½28½ - 3037½ - 3922¾
633½ - 35½28½ - 3037½ - 3922¾
M836 - 37½30½ - 3339½ - 4223
1036 - 37½30½ - 3339½ - 4223
L1238 - 40½33½ - 3642½ - 4523¼
1438 - 40½33½ - 3642½ - 4523¼
XL1641 - 43½36½ - 3845½ - 4723½
1841 - 43½36½ - 3845½ - 4723½

*Please note: Size chart measurements are for one's body and not for the garment. Depending on your body type and dressing habits, the below sizes are for reference only.

US SIZEUS NUMERIC SIZEBUSTWAISTHIPARM LENGTH
P/S4P33 - 3528 - 3037 - 3921¼
6P33 - 3528 - 3037 - 3921¼
P/M8P35½ - 3730½ - 3239½ - 4121½
10P35½ - 3730½ - 3239½ - 4121½
P/L12P37½ - 4032½ - 3541½ - 4421¾
14P37½ - 4032½ - 3541½ - 4421¾
P/XL16P40½ - 4335½ - 3844½ - 4722
18P40½ - 4335½ - 3844½ - 4722

*Please note: Size chart measurements are for one's body and not for the garment. Depending on your body type and dressing habits, the below sizes are for reference only.

US SIZEUS NUMERIC SIZEBUSTWAISTHIPARM LENGTH
X14W40½ - 4235½ - 3744½ - 4623
1X16W42½ - 4637½ - 4146½ - 5023¼
18W42½ - 4637½ - 4146½ - 5023¼
2X20W46½ - 5041½ - 4550½ - 5423½
22W46½ - 5041½ - 4550½ - 5423½
3X24W50½ - 5345½ - 4954½ - 5823¾
26W50½ - 5345½ - 4954½ - 5823¾
 INSEAM RANGE*HEIGHT RANGE
MISSYAVERAGE29" - 31"
5'4" - 5'9"
SHORT26" - 28"
Under 5'4"
LONG32" - 34"
5'9" and over
ANKLE27"
5'4" - 5'9"
PETITEAVERAGE26" - 28"5' - 5'4"
ANKLE24 ½"5' - 5'4"
WOMENAVERAGE29" - 31"
5'4" - 5'9"
PETITE26" - 28"Under 5'4"
TALL32" - 34"
5'9" and over
ANKLE27"
5'4" - 5'9"
*See style for exact inseam length. Inseam length is dependent on leg shape, fabrication, and proportion.

Our Company

Putting Her First

The Christopher & Banks story starts in 1956, when founder Gil Braun opened his first store-then called Braun's Fashions-in Minneapolis, Minnesota. He opened it with "Her" in mind: local women who were full of life and wisdom, confident in their beliefs, and in search of wardrobes that reflected their lifestyle and made them feel fabulous at a price they loved.

Over the years, trends have come and gone, and even our name has evolved, but one thing has remained constant: our mission to empower women through confidence and style. In 2000, we launched CJ Banks to meet the underserved needs of women in sizes 14W-24W, and it's still a cherished part of who we are today.

At Christopher & Banks, we continue to put Her first—focusing on the style, fit, and quality that help women feel amazing every day, and especially on their most unforgettable moments. Thoughtfully created with real women in mind, we offer a range of sizes—missy, women, and petite—making it easier than ever to find that perfect fit.


Christopher & Banks delivers style, value and service so every day our customers can look in the mirror and say, "I look fabulous and feel amazing."

Mission

Our mission is to provide women of all sizes with apparel and accessories with style and versatility that reflects who she is, lasting quality and affordable value she expects delivered with the personalized attention she deserves.

Vision

To be her trusted brand by delivering style and value every day.

Values

  • Responsibility: We take responsibility for our words and actions, building trust and loyalty in the pursuit of excellence.
  • Collaboration: We believe in partnership. We build the right teams to make a positive difference.
  • Integrity: We always do the right thing. We ethically uphold and follow Company Policy.
  • Communication: We communicate openly, freely exchanging ideas and information.

Privacy & Security

At Christopher & Banks, we know that keeping your credit card information secure is important to you. That makes it very important to us. We use Secure Socket Layer (SSL) 128bit encryption technology to protect your online information.

How do we make sure information is secure?

We use the latest encryption technology (Secure Sockets Layer, or SSL) to secure your personal information. The information you provide when you place an order is encrypted (or coded) using a secure server for maximum security. This coding makes it extremely difficult for anyone to reach your information as it moves through our ordering system.

Certain browsers will not allow communication through secure servers. If this is the case, you won't be able to place an order online. If you have any problems placing an order online please print your shopping page and place your order by phone by calling Christopher & Banks' Customer Service at 1-800-890-9601.

To check the security of your computer, look at the lower left-hand corner of your browser window if you are using Netscape, or the lower right-hand corner of your browser window if you are using Internet Explorer. If you see an unbroken key or a closed lock, then the encryption technology is active and the server is secure. You can also check by looking at the URL line of your browser; when you access a secure server, the initial characters of the site address will be "https."

Our website may provide links to other websites that are not under our control. Neither we nor the third party service providers who manage our website are responsible for these linked websites, their content or for the actions of the providers of such sites. We recommend that you review the privacy and security policies and terms of use for any websites you use.

Do I have to turn the security feature on when I want to shop?

The security features are automatic, and always on. You don't have to do anything but shop. Clicking "Checkout" on any page is all it takes to get started in our secure checkout process.

How do I know if I'm connected when I start ordering?

Once you've clicked the "Continue Checkout" button, your browser looks for a digital certificate to confirm that it's communicating with our web-site. Once a positive ID is made, your order will continue securely.

Are all the pages on your web-site secure?

Most of the pages on our website provide information about Christopher & Banks and our products. We make this information available freely and there's no reason for these pages to be "secure." The pages that we make secure are the ones on which you actually make the purchase, such as when managing your account, checking your order status, or within the "Checkout" area. For example, the entire checkout process, from introduction to final confirmation, is completely secure.

Is my information secure when it's transmitted across the Internet?

All of your information is encrypted before it's transmitted across the Internet, then decoded only after it arrives at our secure servers.

We take the privacy rights of users of this Site very seriously and this Privacy Policy explains to You how certain information about You may be processed.

Christopher & Banks' online store (www.christopherandbanks.com) uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

Secure Shopping Guarantee has been established for use with every transaction made on www.christopherandbanks.com. If any unauthorized charges were to appear on your credit card as a result of shopping with www.christopherandbanks.com, you must notify your credit card provider in accordance with its reporting rules and procedures.

We will cover the liability of purchases made through this web site only if the unauthorized use of your credit card resulted through no fault of your own. If your bank holds you responsible for fraudulent charges, we will cover your liability up to $50.00.

Revised August 1, 2022

IV Media, LLC ("IV Media," "we," "us," or "our") welcomes you to our family of brands and recognizes and respects the importance of maintaining the privacy of our customers, registered members, advertisers gift recipients and users (each of which may be referred to, individually and where applicable, as "you"). Our privacy policy described below ("Privacy Policy") is a part of and incorporated into IV Media's overall terms of use ("Terms of Use".)

To ensure we provide an engaging and transparent environment for you, we have established this Terms of Use on IV Media's owned and operated websites, including but not limited to ShopHQ.com, ChristopherAndBanks.com, JWHulmeco.com, and FloatLeft.tv. Your use of such websites and services, which includes these brands' websites, mobile and social media services, television services, merchandise, telephone ordering and voice response unit services, interactive television services, advertising services, downloadable software applications (i.e., widgets and Apps), email addresses, and other media and website services on which this Privacy Policy and the Terms of Use are posted or expressly referenced ("IV Media Networks Services") is governed by this Privacy Policy and the Terms of Use. Your use of the IV Media Networks Services constitutes your agreement to be bound by the Terms of Use and this Privacy Policy The promises and obligations herein are legally binding and entered into by and between you and IV Media as follows:

  1. The purpose of this Privacy Policy is to inform you of:
    • information we may gather, including personal information about you;
    • why we gather information about you,
    • how we collect it,
    • how we use it, including with whom we may share it,
    • how we secure your personal information, and
    • the choices you have regarding our use of, and your access to and correction and deletion of, personal information you have provided.

  2. Your Consent to Our Privacy Policy

    By browsing or using the IV Media Networks Services, you are agreeing to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy, you should not use the IV Media Networks Services.

  3. Changes To Our Privacy Policy

    We review our privacy practices from time to time, which are subject to change. IV Media reserves the right at any time and at its sole discretion to revise its Privacy Policy or to impose new terms and conditions with respect to access to or use of the IV Media Networks Services. Such revisions and additions shall be effective immediately upon notice thereof or as otherwise described in the notice, which may be given by any means, including without limitation posting the revised or additional terms and conditions on the IV Media Networks Services. Any access or use of the IV Media Networks Services by you after notice of revisions or additions to these terms shall constitute and be deemed to be your agreement to such revisions or additions. No modification to the Privacy Policy by any party other than IV Media shall be valid or enforceable against IV Media unless expressly agreed to by IV Media in a writing signed by a duly authorized officer of IV Media.

  4. Accessibility Statement & Questions Concerning Our Online Privacy Practices

    IV Media strives to ensure that IV Media Networks Services, as well as our products and services are generally accessible to people of all abilities. IV Media is actively engaged in the ongoing process of developing, testing and updating these platforms using the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as a guideline.

    If you enjoyed using our IV Media Networks Services, we would like to hear from you. If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please email us at [email protected] or write to us at:

    IV Media Legal Department 6740 Shady Oak Road Eden Prairie, Minnesota 55344

  5. Information We May Collect

    Information You Give Us

    We collect the personal information you knowingly and voluntarily provide when you use the iMedia Networks Services - for example, the information you provide when you register, create an account, sign-in, search, apply for credit, participate in a contest or questionnaire, submit reviews, sign up for our e-mails, communicate with customer service, or purchase products, services and other retail offerings. Depending on how you use the iMedia Networks Services, you may supply us with information such as your name, address, phone number, email address, credit card information, or information about people to whom purchases will be shipped (for example, a gift recipient).

    Information Sent to Us by Your Web Browser

    We collect information that is sent to us by your web browser, including but not limited to your IP address or device identifier, the address of the web page you were visiting when you accessed iMedia Networks Services, the date and time of your visit, your location, and information about your computer's operating system or mobile device. Please check your browser or mobile device if you want to learn what information your browser or mobile device sends or how to change your settings. We use this information in part to create statistics that help us improve iMedia Networks Services and make them more compatible with the technology used by you.

    Information We May Collect Using Cookies and Other Web Technologies

    We use "cookies" and other web technologies to collect information and support certain features of iMedia Networks Services. For example, we use these technologies to collect information about the ways visitors use the iMedia Networks Services, which pages they visit, which links they use, and how long they stay on each page. Cookies and other web technologies are also used to support the features and functionality of iMedia Networks Services, for example, to track the contents of your shopping cart as you move from page to page. These technologies also permit us to keep a record of your previous choices and preferences so that we can personalize your shopping experience and save you the inconvenience of reentering information already in our database. Generally, the information we collect using these web technologies does not identify you personally; however, it may be linked to information that does identify you personally, such as the information you provide when you make a purchase or register to use a special feature of the iMedia Networks Services. If you have opted in to receive SMS promotional alerts, you may receive text messages from us. Cookies are used to track users' shopping cart & trigger cart reminder SMS notifications. If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. You may also delete our cookies as soon as you leave our iMedia Networks Services. Although you are not required to accept our cookies when you visit our iMedia Networks Services, if you set your browser to reject cookies, you will not be able to use all of our features and functionalities.

    For example, and without limitation, from time to time we may collect your email address via cookies and web beacons (also known as "pixel tags") on the iMedia Networks Services through the use of third-party partners. These partners may combine your email information with other information they have access to, including mailing addresses, so that ShopHQ may serve relevant marketing offers to you via direct mail.

    Do Not Track ("DNT") is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, there are not yet established universal standards for recognizable DNT signals and, therefore, the ShopHQ Websites and Applications do not recognize DNT.

    Information We Collect From Other Sources

    We may supplement the information collected through the IMedia Networks Services with information we collect in other ways. We may also supplement the information collected through the iMedia Networks Services with information from third parties, including data brokers. By supplementing your profile with information from other sources, we are better able to provide merchandise recommendations and special offers that may be of genuine interest to you. We may also use this additional information to further personalize the IMedia Networks Services and improve your shopping experience.

    Use of Cookies and Similar Technologies by Our Advertising Agents

    IV Media uses its own internal advertising company and third-party advertising companies to place online digital advertisements. This digital advertising may use cookies and web beacons or pixel tags to target and measure the effectiveness of their advertisements. For example, our advertising companies may place web beacons on their clients' websites. When you visit these websites, the web beacon "tags" your computer with a "cookie" that collects and stores information about your visit to their clients' websites. Our advertising companies use the information they collect about your use of their clients' websites to customize the advertisements you see when you visit their clients' websites, called interest-based advertising. Our advertising companies' use of cookies and web beacons is covered by their privacy policies, not by this Privacy Policy.

    You have choices with respect to online advertising and can tell us and/or our partners not to collect and use this information. To opt out of receiving interest-based advertising from IV Media, visit the following websites:

    IV Media is a member of the Interactive Advertising Bureau (commonly known as the IAB), a trade group of more than 700 media companies, brands, agencies, and technology companies that sell, deliver, and optimize digital advertising and marketing campaigns.

  6. How We May Use and/or Share Information

    Use of Personal Information Collected through the IV Media Networks Services We may use the personal information we collect through the IV Media Networks Services for reasons including:

    • to capture and service your purchase and/or requests for products, information and/or services from IV Media Networks Services;
    • to provide you with effective customer service and to provide you with a personalized shopping experience on the digital platforms you most prefer;
    • to offer you display digital advertising on the IV Media Networks Services and/or third-party websites;
    • to contact you with commercial and promotional messages, including but not limited to special offers and other information we believe will be of interest to you;
    • to better understand your shopping needs and interests;
    • to improve our marketing and promotional efforts;
    • for security or fraud prevention purposes;
    • to improve the content, functionality and usability of the IV Media Networks Services, including improving our marketing and promotional efforts; and
    • for any other purpose identified in an applicable privacy notice, click-through agreement, or other agreement between you and us.

    • With Our Corporate Affiliates

    We may share your personal information with our subsidiaries and parent and sister corporations (our "Corporate affiliates"), who may use this information to contact you with information and offers they believe will be of interest to you. The Corporate Affiliates' use of your personal information shall be subject to this Privacy Policy.

    With Our Service Providers

    We may share your personal information with companies that perform services on our behalf. Our service providers are required by contract to protect the confidentiality of the personal information we share with them and to use it only to provide services on our behalf.

    Third-Party Analytics Tools

    Beyond the information you voluntarily provide to us directly, the IV Media Networks Services utilize analytics tools, including third-party technologies such as Google Analytics, to collect information and help us understand how visitors engage with our Site. To learn more about Google Analytics, view Google's Privacy Overview. To learn more about how Google uses data collected through partner sites or applications, click view Google's Partner Sites overview.

    IV Media Network Services Private Label Credit Card Information

    If you participate in one of IV Media Network Services Branded Credit Card programs, the personal information we collect in connection with your participation in that program, including the information you provide when you apply for the card, is shared with the financial institution or other issuer that partners with us to provide the credit card program ("Issuer"). Issuer's use of this personal information is governed by Issuer's own privacy policy and any contracts between you and Issuer.

    Other Business Partners and Selected Vendors

    We work closely with certain business partners (including but not limited to Issuer, defined above) and carefully selected vendors to provide you with access to their merchandise and other offerings. We may share personally identifiable information about you with these business partners or selected vendors, and they may use this information to offer you merchandise that they believe will be of interest to you or to address any questions or concerns that you may have about their merchandise. For example, if you do not have an IV Media Networks Services Branded Credit Card, we may share personal information about you with Issuer (defined above), who may use this information to offer you products and services that it believes will be of interest to you.

    Extended Warranty Providers and Other Vendors

    If you purchase an extended warranty in connection with products purchased from IV Media Networks Services, we will share with the company that provides the extended warranty the information it needs to service the extended warranty and offer you renewal and other options.

    Business Transfers

    Information submitted to IV Media Networks Services will become part of our normal business records. Your personal information may be transferred to another company (either a corporate affiliate or an unrelated third party) that has acquired substantially all the stock or assets of iMedia Brands, Inc., one of our Corporate Affiliates, or one of our operating divisions, for example, as the result of a sale, merger, reorganization, dissolution or liquidation.

    We may disclose the personal information we collect through the IV Media Networks Services when we, in good faith, believe disclosure is appropriate to comply with the law (or a court order or subpoena); to prevent or investigate a possible crime, such as fraud or identity theft; to enforce the Terms of Use or other agreements that govern your use of the IV Media Networks Services; to protect the rights, property or safety of IV Media, our users or others; or to protect your vital interests. If you have purchased information, products or services from us on extended payment terms, it may be necessary for us to file certain information about you with state or local government offices to protect our security interest.

  7. Choices You Have

    IV Media respects your right to make choices about the ways we collect, use and disclose your personal information. We generally ask you to indicate your choices at the time that you register as a user of on IV Media Networks Services or another location on the IV Media Networks Services where you provide your personal information. When you register as a user of the IV Media Networks Services, you automatically start to receive information, including commercial and promotional messages, periodically via e-mail. You may "opt-out" of receiving our commercial and promotional emails at any time by following the unsubscribe instructions contained in the particular email.

    If you have a question on this, please email us at [email protected].

    For more information on your choices concerning online tracking and online advertising, see the "Use of Cookies and Similar Technologies by Our Advertising Agents" above.

    Update and/or Correct Your Personal Information

    You may update your account settings information, including your name, contact information, credit card information, shipping and billing addresses, and subscription and email preferences at any time by clicking on "My Account" on IV Media Network Services. Instructions for updating your information are provided under "Account Settings." You can change your account settings at any time and as often as necessary. When you update your account settings, we may keep a copy of the prior version for our records. You are responsible for ensuring that we have up-to-date and active contact information for you on file, including email address and any telephone number.

    Minors who post comments or other information to the IV Media Networks Services so that it is visible to others, or their parents, are able to request that the information be removed by contacting us:

    Email at [email protected] or writing to us at:

    IV Media Legal Department 6740 Shady Oak Road Eden Prairie, Minnesota 55344.

    Note that although we can help make sure the information is no longer visible on the IV Media Networks Services, this does not ensure complete or comprehensive deletion of your information from IV Media Network Services internal systems and/or other websites and services beyond our control.

    Special Notice to California Residents

    We may share some of your information with third-party companies with whom we have contracts to provide information, services or products and/or with companies that use the information for their marketing purposes. California law permits you to request, once per calendar year, information regarding the disclosure of your personal information (specifically, categories of information and the identity of the third parties) during the previous calendar year to any third party for its own direct marketing purposes. To make this request, please contact us as explained above.

    Security

    IV Media has implemented reasonable measures designed to protect your personal information that we collection through the IV Media Networks Services from accidental loss and from unauthorized access, use, alteration, and disclosure. For example, we use Transport Layer Security ("TLS") to encrypt your credit card information as it travels over the Internet, and no credit card information is stored in IV Media Networks Services infrastructure. It is important that you understand, however, that no website or database is completely secure or "hacker proof." You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse, for example, by protecting your passwords. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the IV Media Networks Services. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the IV Media Networks Services.

    IV Media Networks Services may contain links to other websites operated by IV Media Networks Services and its Corporate Affiliates and service partners. They also may contain links to websites that are owned and operated by unrelated third parties. This Privacy Policy applies only to personal information collected through the IV Media Networks Services. It does not apply to personal information collected on any website that does not contain a link to this Privacy Policy, nor to any website operated by any third party. These websites have their own policies regarding privacy. We recommend you review the privacy policy posted on any website you visit before using the website or providing any personal information about yourself.

    Children and Minors

    The IV Media Networks Services are not directed at nor targeted to children under the age of 13. We do not use the IV Media Networks Services to knowingly solicit personal information from or market to children under age 13 absent verifiable parental consent. If you are under 13 years of age, you should not submit any personal information to us. If you become aware of any personally identifiable information that we have collected from children under age 13, please contact us as described above under "Questions Concerning Our Online Privacy Practices."


Notice of Right to Opt-Out of the Sale of Personal Information

Customer privacy is a major priority at Christopher & Banks, and we take great care to protect your information.

This notice is required by the California Consumer Privacy Act of 2018 (the "CCPA") which only applies to residents of California. For more information about our information collection practices and procedures, and about the rights of California residents under the CCPA , please visit our Privacy Policy page.

The term "sell" is very broadly defined under the CCPA. Under the CCPA, "sell" means sell, rent, release, disclose, disseminate, make available, transfer, or otherwise communicate orally, in writing, or by electronic or other means a consumer's personal information by the business to another business or a third party for monetary or other valuable consideration. California residents have the right to direct us, at any time, not to sell their personal information to third parties. This is called the right to opt out.

The purpose of this notice is to advise California residents that we may sell your personal information within the meaning of the CCPA.

To exercise this right, California residents may opt-out by emailing [email protected] and indicating in the e-mail, (i) your name, address and e-mail address, (ii) that you are a resident of California, and (iii) you are exercising your right to opt-out of the "sale" of your personal information. You may also make this request by calling our Customer Service Department at 800-890-9601, and providing the same information and request.

You do not need to create an account with us to exercise this right. However, the law contains exceptions to the definition of selling which may limit how we may respond to your request. For example, selling does not include (i) performing services on behalf of Christopher & Banks whether directly or through a service provider such as servicing accounts, processing payments etc. or (ii) auditing related to a current interaction with a California resident.

California residents can also authorize another person, called an agent, to opt out of the sale of their personal information on their behalf. When a California resident uses an authorized agent to exercise his or her right to opt out, we may require proof that the agent has been authorized by the resident to act on his or behalf, including a written confirmation from the resident confirming the authorization.

Revised August 1, 2022

IV Media, LLC ("IV Media" ," "we," "us," or "our") welcomes you to our family of brands and recognizes and respects the importance of maintaining the privacy of our customers, registered members, advertisers gift recipients and users (each of which may be referred to, individually and where applicable, as "you"). Our Privacy Policy is a part of IV Media's overall terms of use explained below ("Terms of Use").

To ensure we provide an engaging and transparent environment for you, we have established this Terms of Use on IV Media's owned and operated websites, including but not limited to ShopHQ.com, Christopherandbanks.com, JWHulmeco.com, and FloatLeft.tv. Your use of such websites and services, which includes these brands' websites, mobile and social media services, television services, merchandise, telephone ordering and voice response unit services, interactive television services, advertising services, downloadable software applications (i.e., widgets and Apps), email addresses, and other media and website services on which these Terms of Use are posted or expressly referenced ("IV Media Networks Services") is governed by this Terms of Use. Your use of the IV Media Networks Services constitutes your agreement to be bound by the Terms of Use The promises and obligations herein are legally binding and entered into by and between you and IV Media as follows:

By accessing and using IV Media Networks Services, you agree to be bound by the Terms of Use, which includes an arbitration agreement. If you do not accept these Terms of Use, do not use or access the IV Media Networks Services.

These Terms of Use also apply to all advertising channels of IV Media Networks Services and its affiliates including, but not limited to, the internet, television, connected television, telephone, catalog, radio, television, mobile device, messaging (sms, mms and email) social media and participating retail stores. By accessing any of IV Media Networks Services marketing channels, and any areas of its services, you agree to be legally bound, and to abide by these Terms of Use.

See Full SMS Messaging Terms of Use.

By using the IV Media Networks Services, you represent and warrant that you are of legal age to form a binding contract with IV Media. If you are under 13 years of age, you should not use the IV Media Networks Services. These Terms of Use constitute the entire agreement between you and IV Media with respect to the subject matter hereof, and they supersede all previous written or oral agreements between the parties with respect to such subject matter.

  1. Changes in Terms of Use

    IV Media shall have the right at any time and at its sole discretion to revise these Terms or to impose new terms and conditions with respect to access to or use of the IV Media Networks Services. Such revisions and additions shall be effective immediately upon notice thereof or as otherwise described in the notice, which may be given by any means, including without limitation posting the revised or additional terms and conditions on the IV Media Networks Services. You are responsible for reviewing these Terms of Use periodically for any modification to these Terms of Use that may affect your rights or obligations hereunder. Any access or use of the IV Media Networks Services by you after notice of revisions or additions to these terms shall constitute and be deemed to be your agreement to such revisions or additions. No modification to these Terms of Use by any party other than IV Media shall be valid or enforceable against IV Media unless expressly agreed to by IV Media in a writing signed by a duly authorized officer of IV Media.

  2. Termination

    Unless specifically superseded in an ancillary agreement, these Terms of Use are effective until terminated by IV Media. IV Media may terminate these Terms of Use without notice and at any time in connection with any of the IV Media Networks Services. In the event of termination, you are no longer authorized to access those IV Media Networks Services, and the restrictions imposed on you with respect to the Content, and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms of Use shall survive termination.

    IV Media shall also have the right without notice and at any time to terminate some or all of the IV Media Networks Services or any feature or portion thereof, or any products or services offered through them, or to terminate any individual's right to access or use of the IV Media Networks Services or any feature or portion thereof.

  3. Compliance with Laws

    You agree to comply with all laws, statutes, ordinances, and regulations regarding your use of the IV Media Networks Services and your purchase of products or services through them.

  4. Content

    The text, images, photographs, graphics, logos, illustrations, descriptions, data, and other material provided by IV Media on or through the IV Media Networks Services, as well as the selection, assembly, and arrangement thereof, are referred to collectively as the "Content".

    The Content may contain errors, omissions, or typographical errors or may be out of date. IV Media may change, delete, or update any Content at any time and without prior notice. Unless specifically superseded in an ancillary agreement, the Content is provided for informational purposes only and is not binding on IV Media in any way except to the extent it is specifically indicated to be so.

    Unless otherwise noted, all Content is protected by copyrights, trademarks, service marks, and other proprietary rights that are owned by IV Media or by third parties that have licensed their use to IV Media. You may view and use the Content only for your personal information and for shopping and ordering on or through the IV Media Networks Services, and for no other purpose, and you shall retain all copyright and other proprietary notices. Except as provided in the foregoing, IV Media does not grant to you or any person any right to use, reproduce, copy, modify, transmit, display, publish, sell, license, create derivative works, publicly perform, or distribute by any means, method, or process whatsoever, now known or hereafter developed, any of the Content on or transmitted through the IV Media Networks Services, including without limitation by transferring, downloading, or otherwise copying any Content onto any disk drive or other storage medium. Any use of the Content, except as specifically permitted in these Terms of Use or as otherwise expressly permitted in the Content or in a writing signed by IV Media, is strictly prohibited. You agree not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from the Services. Any unauthorized use of any Content may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

    Parties other than IV Media may operate, sell lines of goods and services through the IV Media Networks Services. In addition, the IV Media Networks Services provide links to the websites of affiliated companies and certain other businesses. IV Media is not responsible for examining or evaluating, and IV Media does not warrant the offerings of, any of these businesses or individuals or the content of their websites. IV Media does not assume any responsibility or liability for the actions, goods, services, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use. Links to other websites are provided for your convenience only, and you access them at your own risk.

  5. User Comments and Submissions

    Except as otherwise expressly provided in the Terms of Use, you hereby grant to IV Media a non-exclusive, world-wide, royalty-free license to use, reproduce, disclose, publish and distribute any comments, reviews, feedback, notes, messages, ideas, suggestions or other communications, images, or other material (collectively, "Submissions") that you send to or post on the IV Media Networks Services. Such license shall include all rights and interests in all copyrights and other intellectual property rights in the Submissions. IV Media will be entitled to use, reproduce, modify (to creative derivative works), disclose, publish and distribute in whole or in part any Submissions that you submit for any purpose whatsoever, without restriction and without compensating you in any way. Do not send to or post on the IV Media Networks Services (including but not limited to ShopHQ.com) any Submissions which you do not wish to license to IV Media.

    You are strictly prohibited from sending to or posting through the IV Media Network Services, any Submission(s) that: (i) contain confidential or private information (including without limitation a person's financial or medical information or a company's trade secrets); (ii) are libelous, harassing, abusive, obscene, vulgar, sexually explicit, or that are offensive or discriminatory with respect to race, gender, sexuality, ethnicity or other intrinsic characteristics; (iii) are unrelated to IV Media Network Services; (iv) are false or misleading; or (v) infringe or otherwise misappropriate rights of third parties, including without limitation intellectual property rights protected under copyright, trademark, or patent law.

  6. Notice and Procedures for Making Claims of Intellectual Property Infringement

    If you believe that your work has been copied in a way that constitutes copyright infringement or your intellectual property rights have otherwise been violated, please provide the IV Media copyright agent the written information specified below:

    • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
    • A description of the copyrighted work or other intellectual property that you claim has been infringed;
    • A description of where the material that you claim is infringing is located on IV Media Networks Services website, including the item number, if applicable;
    • Your address, telephone number, facsimile number, and email address;
    • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or other intellectual property owner, its agent, or the law;
    • A statement by you, under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or other intellectual property owner or are authorized to act on behalf of the copyright or other intellectual property owner.
      • IV Media's copyright agent for notice of claims of copyright or other intellectual property infringement can be reached as follows:

    email: [email protected] or send a formal letter to:

    Attn: Copyright Agent IV Media Legal Department 6740 Shady Oak Road Eden Prairie, MN 55344

  7. Third Party Sites and Content

    Links to other Internet sites operated by third parties, including IV Media vendors, do not constitute sponsorship, endorsement, or approval by IV Media of the content, policies, or practices of such linked sites. Linked sites are not operated, controlled, or maintained by IV Media, and IV Media is not responsible for the availability, content, security, policies, or practices of linked sites, including without limitation privacy policies and practices. Links to other sites are provided for your convenience only, and you access them at your own risk.

    To the extent any Content is provided by third parties, IV Media includes it for informational purposes only. Pursuant to Section 230 of the Federal Communications Decency Act, providers of interactive computer services are not considered or treated as publishers or speakers of information that is provided by other information content providers.

  8. Merchandise Orders, Risk of Loss and Returns

    IV Media Networks Services accepts orders from the 50 United States (inclusive of domestic military bases) and the District of Columbia only. IV Media Networks Services likewise ships products to the 50 United States (inclusive of domestic military bases) and the District of Columbia only. IV Media Networks Services will add shipping and handling fees and applicable sales/use tax. IV Media Networks Services reserves the right without prior notice to discontinue or change specifications and prices on products, services and other offerings (collectively, "Merchandise") offered through the IV Media Networks Services. Merchandise displayed through the IV Media Networks Services is available while supplies last. Descriptions of, or references to, Merchandise through the IV Media Networks Services do not imply endorsement of that Merchandise, or constitute a warranty, by IV Media Networks Services. All purchases are made pursuant to a shipment contract. As a result, risk of loss and title for Merchandise purchased pass to you upon delivery of the Merchandise to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. At our discretion, a refund may be issued without requiring a return or in advance of receiving returned Merchandise. In this situation, IV Media never takes title to the refunded Merchandise. Learn more about returning Merchandise on IV Media Networks Services websites.

  9. Your Account

    You are responsible for maintaining the confidentiality of your IV Media account and password information and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

  10. Disclaimer and limitation as to use of IV Media Networks Services

    IV Media Networks Services are operated on an "as is," "as available" basis. To the full extent permitted by law, IV Media and its affiliates disclaim any and all representations and warranties with respect to the IV Media Networks Services, whether express, implied, or statutory, including, but not limited to, warranties of title, merchantability and fitness for a particular purpose or use. Without limiting the foregoing, IV Media and its affiliates do not represent or warrant that the IV Media Networks Services will operate without interruption or error. Under no circumstances shall IV Media or its affiliates, or any of their employees, directors, officers, agents, vendors or suppliers, be liable for any direct or indirect losses or damages arising out of or in connection with the use of or inability to use the IV Media Networks Services, including, but not limited to, general, special, consequential, incidental, exemplary or any other type of damages. Your use of the IV Media Networks Services is at your sole risk. Applicable law, including the law in new jersey, may not allow the limitation of liability set forth above, so this limitation of liability may not apply to you.

  11. Arbitration Agreement

    Instead of suing in court, you and IV Media each agree to arbitrate disputes on a bilateral (individual) basis. You and IV Media agree that any dispute, controversy or claim between you and IV Media which cannot be settled through the customer service department refunding your payments in full (if applicable) and which arises out of or relates to (i) these Terms of Use; (ii) any aspect of your relationship with IV Media and IV Media Networks Services, irrespective of whether the dispute, controversy or claim arose after the termination of the relationship between you and IV Media and/or IV Media Networks Services (collectively, "Claims"), shall be resolved by one arbitrator through binding arbitration. This agreement to arbitrate is intended to be broadly interpreted. It includes Claims based in contract, tort, statute, fraud, misrepresentation or any other legal theory. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights; provided, however, either you or IV Media may bring an individual lawsuit in small claims court consistent with the jurisdictional and dollar limits that may apply. The arbitrator's decision and award are final and binding, with only those exceptions provided under the Federal Arbitration Act, 9 U.S.C. §§ 1, et seq. ("FAA"), and judgment on the award may be entered in any court with jurisdiction.

    1. Class Action Waiver. IV Media and you each agree that each and both Parties are waiving the right to a trial by jury and may bring Claims against the other party only in an individual capacity and not in a class action or representative or collective proceeding. All arbitrations under this Arbitration Agreement shall be conducted on an individual (and not a class-wide or collective) basis and an arbitrator shall have no authority to award class-wide or collective relief. You acknowledge and agree that these Terms of Use specifically prohibit you from commencing any legal proceedings as a representative of others or joining in any arbitration proceedings brought by any other person ("Class Action Waiver"). If a court decides that the limitations of this paragraph are invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration.
    2. Informal Dispute Resolution Requirement. A party who intends to seek arbitration must first send to the other a written Notice of Dispute describing the nature and basis of the Claim and setting forth the specific relief sought. All notices to IV Media shall be sent to the following address: IV Media Legal Department, 6740 Shady Oak Road, Eden Prairie, MN 55344. All notices sent by IV Media to you will be sent to the email and/or mailing address provided in your IV Media Account. Upon receipt of such notice, the other Party shall have a sixty (60) day period in which it may satisfy the Claim against it by fully curing the Claim and/or providing all the relief requested in the notice, and/or entering into a settlement to resolve the Claim to the mutual satisfaction of the Parties. After the expiration of such sixty (60) day period, you or IV Media may commence an arbitration proceeding. Both you and IV Media agree that this dispute resolution procedure is a condition precedent which must be satisfied before initiating any arbitration against the other party.
    3. Right to Opt Out of this Arbitration Agreement. You may opt out of this Arbitration Agreement within the first 30 days after the earliest of the first time you (a) make a purchase from IV Media; or (b) sign up for any program or service provided by IV Media. You may also opt out of this Arbitration Agreement within 30 days after we provide notice of a material change to this Arbitration Agreement.
    4. Arbitration Procedures. The arbitration of any Claim under this Agreement shall be referred to the American Arbitration Association ("AAA") under its rules and procedures, including the AAA's Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer-Related Disputes. These rules and procedures, including information on how to initiate arbitration, are available by calling the AAA or by visiting its website (www.adr.org). Unless you and ShopHQ agree otherwise, including to conduct arbitration by telephone or videoconference, the arbitration of any Claim shall be conducted in the State in which you reside, and ShopHQ will: (1) pay all costs of the arbitration; and (2) not seek attorney's fees in the event ShopHQ prevails. Each party shall pay the fees and costs of its own counsel, experts and witnesses.
    5. Governing Law and Other Terms. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the FAA and other applicable federal law. To the extent state law applies to any aspect of this Arbitration Agreement, or to Claims that are covered by the Arbitration Agreement, the law of the State of Minnesota, will govern. IV Media will provide notice of any material changes to this Arbitration Agreement. Except as set forth above regarding the Class Action Waiver provision, if a court decides that any portion of this Arbitration Agreement is invalid or unenforceable, such determination will not invalidate the remaining portions of the Arbitration Agreement. Only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement, including whether any dispute falls within its scope. However, the parties agree that any issue concerning the validity of the class action/representative waiver above must be decided by a court, and an arbitrator does not have authority to consider the validity of the waiver.

PROMOTIONAL (Short Code 65827)

You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g. cart reminders) from Christopher & Banks, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Message and Data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

TRANSACTIONAL (Short Code 69473)

When you provide Christopher & Banks with your phone number and opt in to receive transactional text messages, you expressly consent to Christopher & Banks sending you text messages regarding your order status, order delivery, payments, payment arrangements, and any other account related information. You understand that, when you receive such calls or texts, you may incur a charge from the company that provides you with telecommunications, wireless and/or internet services. You agree that Christopher & Banks will not be liable to you in any way for calls or texts placed pursuant to this consent. The number of account communications text messages sent each month related to your account depends on your account activity during the month. Information you provide to Christopher & Banks will be used in a manner consistent with Christopher & Banks's privacy policy, which can be found here.

ALL MESSAGES

Message frequency will vary. Christopher & Banks reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Christopher & Banks also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so. Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Christopher & Banks, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

You also agree to our Christopher & Banks Terms of Use and Christopher & Banks Privacy Policy.

We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Cancellation

PROMOTIONAL (Short Code 65827)

Text the keyword "STOP" to shortcode 65827 to be opted out of ALL messages associated with that shortcode. You will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the "STOP" keyword commands and agree that Christopher & Banks and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Christopher & Banks through any other programs you have joined until you separately unsubscribe from those programs.

TRANSACTIONAL (Short Code 69473)

Text STOP", "STOPPAY" or "STOPSHIP" to shortcode 69473 to opt out of specific transactional message types. You will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the "STOP", "STOPPAY" AND "STOPSHIP" keyword commands and agree that Christopher & Banks and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Christopher & Banks through any other programs you have joined until you separately unsubscribe from those programs.

Help

Text the keyword "HELP" to our shortcode to return customer care contact information.

Customer Care

If you are experiencing any problems, please contact us at 1-800-890-9601 with details about your problem or your request for support.

Contact

This message program is a service of Christopher & Banks, located at 6740 Shady Oak Road, Eden Prairie, Minnesota 55344

Dispute Resolution

  1. General. In the interest of resolving disputes between you and Christopher & Banks in the most expedient and cost effective manner, you and Christopher & Banks agree that any dispute arising out of or in any way related to these messaging terms and conditions ("Messaging Terms") or your receipt of text messages from Christopher & Banks or its service providers will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or in any way related to these Messaging Terms, or your receipt of text messages from Christopher & Banks or its service providers whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when a claim arises. YOU UNDERSTAND AND AGREE THAT, BY AGREEING TO THESE MESSAGING TERMS, YOU AND Christopher & Banks ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION AND THAT THESE MESSAGING TERMS SHALL BE SUBJECT TO AND GOVERNED BY THE FEDERAL ARBITRATION ACT.
  2. Exceptions. Notwithstanding subsection (a) above, nothing in these Messaging Terms will be deemed to waive, preclude, or otherwise limit the right of you or Christopher & Banks to: (i) bring an individual action in small claims court; (ii) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (iii) seek injunctive relief in aid of arbitration from a court of competent jurisdiction; or (iv) file suit in a court of law to address an intellectual property infringement claim.
  3. Arbitrator. Any arbitration between you and Christopher & Banks will be governed by the Federal Arbitration Act and the Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by these Messaging Terms, and will be administered by the AAA. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by contacting Christopher & Banks. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.
  4. otice; Process. If you or Christopher & Banks intends to seek arbitration, then the party seeking arbitration must first send a written notice of the dispute to the other party by U.S. Mail ("Notice"). Christopher & Banks address for Notice is: 6740 Shady Oak Road, Eden Prairie, Minnesota 55344, Attn: Chief Executive Officer. The Notice must: (i) describe the nature and basis of the claim or dispute; and (ii) set forth the specific relief sought ("Demand"). You and Christopher & Banks will make good faith efforts to resolve the claim directly, but if you and Christopher & Banks do not reach an agreement to do so within 30 days after the Notice is received, you or Christopher & Banks may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or Christopher & Banks must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. (e) Fees. If you commence arbitration in accordance with these Messaging Terms, Christopher & Banks will reimburse you for your payment of the filing fee, unless your claim is for more than $15,000 or as set forth below, in which case the payment of any fees will be decided by the AAA Rules. If the claim is for $15,000 or less, you may choose whether the arbitration will be conducted: (i) solely on the basis of documents submitted to the arbitrator; (ii) through a non-appearance based telephone hearing; or (iii) by an in-person hearing as established by the AAA Rules. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse Christopher & Banks for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. You and Christopher & Banks agree that such written decision, and information exchanged during arbitration, will be kept confidential except to the extent necessary to enforce or permit limited judicial review of the award. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from you or Christopher & Banks made within 14 days of the arbitrator's ruling on the merits.
  5. No Class Actions. YOU AND Christopher & Banks AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Christopher & Banks agree otherwise in a signed writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
  6. Modifications to this Arbitration Provision. Notwithstanding anything to the contrary in these Messaging Terms, if Christopher & Banks makes any future change to this arbitration provision, other than a change to Christopher & Banks address for Notice, you may reject the change by sending us written notice within 30 days of the change to Christopher & Banks address for Notice, in which case this arbitration provision, as in effect immediately prior to the changes you rejected, will continue to govern any disputes between you and Christopher & Banks.
  7. Enforceability. If an arbitrator decides that applicable law precludes enforcement of any of the limitations of subsection (f) above (addressing class, representative and consolidated proceedings) as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and brought in court. If any other provision of these Messaging Terms is found to be unenforceable, the applicable provision shall be deemed stricken and the remainder of these Messaging Terms shall remain in full force and effect.

Introduction

A cookie is a small data file that a Web site stores on your computer's hard drive after you have visited that site. Cookies simply identify your browser. They do not retrieve personal data from your hard drive or obtain any information about who you are. While cookies are not required to shop our site, we recommend allowing their use to take advantage of benefits such as express checkout when you make a purchase. This means you won't have to retype your billing and shipping information each time you shop.

We use cookies to populate information for returning visitors who have logged onto our site to give them access to personalized features and settings. We also use cookies to recognize customer traffic patterns and site use on an anonymous basis. This information helps us improve the site's layout and design.

How To Enable Cookies On Your Computer

To change your cookies settings:

PC Browsers
  1. Google Chrome

    How to disable cookies.

    1. In your Chrome browser, click on the three menu-dots at the top right.
    2. Select "Settings".
    3. On the resulting page, under "Privacy and Security", click on "Cookies and other site data".
    4. In this section of your Chrome settings, you can choose from options such as:
      • Allow all cookies
      • Block third-party cookies in Incognito (all third-party cookies only while in Incognito-mode)
      • Block third-party cookies (all third-party cookies)
      • Block all cookies (not recommended)
      • Clear cookies and site data when you close all windows
      • Send a "Do Not Track" request with your browsing traffic

  2. Internet Explorer

    How to disable cookies.

    1. In your IE browser, select the gear icon in the upper-right corner.
    2. Select "Internet Options". If you have the Menu Bar enabled, you can select "Tools" > "Internet Options".
    3. Click the "Privacy" tab.
    4. Select the "Advanced" button.
    5. Under "First-Party Cookies" and "Third-Party Cookies", choose one of the following:
      • Accept - To automatically accept cookies.
      • Block - To automatically block cookies.
      • Prompt - To prompt with each cookie request.

      You can also check "Always allow session cookies" if desired. Select "OK" when done.

    6. Select the "Sites" button if you wish to set options for specific websites. Under this section, type the website in the "Address of website" field, then select to "Block" or "Allow" cookies on that website. Click "OK" when you are done.
    7. Click "OK"; you have now successfully set your cookie settings.
    8. If you want to browse the web and prevent IE11 from keeping cookies after a single session, you can enable InPrivate Browsing. InPrivate Browsing is like the Incognito Mode in Google Chrome. You can bring up an InPrivate Browsing window in IE11 by select the gear in the upper-right corner of the screen, then choosing "Safety" > "InPrivate Browsing".

  3. Microsoft Edge

    How to disable cookies.

    1. In your Edge browser, click on the three-dots at the top right for "Settings".
    2. Select "Settings" > "Site Permissions".
    3. The first resulting option on the list will allow you to block or unblock cookies. Other options in this area will all you to:
      • See all cookies and site data
      • Allow cookies for specific sites
      • Block cookies for specific sites
      • Clear cookies as soon as you close Edge

  4. Mozilla Firefox

    Clearing Cookies and Cache.

    1. In your Firefox browser, click on the three menu-lines at the top right for "Options".
    2. Click on "Privacy and Security" and scroll down to "Cookies and Site Data".
    3. Clicking on "Clear Data" will give you two options:
      • Cookies and Site Data
      • Cache Web Content

      You can choose one or both of these options.

      Once you've made your choice(s) click on the "Clear" button.

    To block cookies for a particular site, make sure you have that site open in your browser.

    1. Right-click anywhere within the page on the site where you wish to block cookies.
    2. In the resulting drop-down window, click on the "View Page Info" option.
    3. On the following window, go to the "Permissions" tab.
    4. Scroll down to the "Set Cookies" option.
    5. Make sure the "Use Default" option is not checked. When this is unchecked, you should see a section that will give you three options:
      • Allow
      • Allow for Session
      • Block
Mac Browsers
  1. Google Chrome

    How to disable cookies.

    1. In your Chrome browser, click on the three menu-dots at the top right.
    2. Select "Settings".
    3. On the resulting page, under "Privacy and Security", click on "Cookies and other site data".
    4. In this section of your Chrome settings, you can choose from options such as:
      • Allow all cookies
      • Block third-party cookies in Incognito (all third-party cookies only while in Incognito-mode)
      • Block third-party cookies (all third-party cookies)
      • Block all cookies (not recommended)
      • Clear cookies and site data when you close all windows
      • Send a "Do Not Track" request with your browsing traffic

  2. Mozilla Firefox

    How to disable cookies.

    1. In your Firefox browser, click on the three menu-lines (the "hamburger" menu) at the top right.
    2. Select "Preferences".
    3. Click on "Privacy and Security" and scroll down to "Enhanced Tracking Protection".
    4. Select the "Custom" radio button.
    5. Check the "Cookies" checkbox.
    6. The default setting is "Cross-site and social media trackers".
      • To block all cookies, change the selection in the drop-down list to "All cookies (will cause websites to break)".
      • To block third-party cookies, change the selection in the drop-down list to "All third-party cookies (may cause websites to break)".

  3. Safari

    How to disable cookies.Note: Safari blocks all third-party cookies by default.

    1. Choose "Safari" > "Preferences"
    2. Click "Privacy"
    3. Select "Block all cookies".

Introduction

A cookie is a small data file that a Web site stores on your computer's hard drive after you have visited that site. Cookies simply identify your browser. They do not retrieve personal data from your hard drive or obtain any information about who you are. While cookies are not required to shop our site, we recommend allowing their use to take advantage of benefits such as express checkout when you make a purchase. This means you won't have to retype your billing and shipping information each time you shop.

We use cookies to populate information for returning visitors who have logged onto our site to give them access to personalized features and settings. We also use cookies to recognize customer traffic patterns and site use on an anonymous basis. This information helps us improve the site's layout and design.

How To Enable Cookies On Your Computer

To change your cookies settings:

PC Browsers
  1. Google Chrome

    How to disable cookies.

    1. In your Chrome browser, click on the three menu-dots at the top right.
    2. Select "Settings".
    3. On the resulting page, under "Privacy and Security", click on "Cookies and other site data".
    4. In this section of your Chrome settings, you can choose from options such as:
      • Allow all cookies
      • Block third-party cookies in Incognito (all third-party cookies only while in Incognito-mode)
      • Block third-party cookies (all third-party cookies)
      • Block all cookies (not recommended)
      • Clear cookies and site data when you close all windows
      • Send a "Do Not Track" request with your browsing traffic

  2. Internet Explorer

    How to disable cookies.

    1. In your IE browser, select the gear icon in the upper-right corner.
    2. Select "Internet Options". If you have the Menu Bar enabled, you can select "Tools" > "Internet Options".
    3. Click the "Privacy" tab.
    4. Select the "Advanced" button.
    5. Under "First-Party Cookies" and "Third-Party Cookies", choose one of the following:
      • Accept - To automatically accept cookies.
      • Block - To automatically block cookies.
      • Prompt - To prompt with each cookie request.
        • You can also check "Always allow session cookies" if desired. Select "OK" when done.

    6. Select the "Sites" button if you wish to set options for specific websites. Under this section, type the website in the "Address of website" field, then select to "Block" or "Allow" cookies on that website. Click "OK" when you are done.
    7. Click "OK"; you have now successfully set your cookie settings.
    8. If you want to browse the web and prevent IE11 from keeping cookies after a single session, you can enable InPrivate Browsing. InPrivate Browsing is like the Incognito Mode in Google Chrome. You can bring up an InPrivate Browsing window in IE11 by select the gear in the upper-right corner of the screen, then choosing "Safety" > "InPrivate Browsing".

  3. Microsoft Edge

    How to disable cookies.

    1. In your Edge browser, click on the three-dots at the top right for "Settings".
    2. Select "Settings" > "Site Permissions".
    3. The first resulting option on the list will allow you to block or unblock cookies. Other options in this area will all you to:
      • See all cookies and site data
      • Allow cookies for specific sites
      • Block cookies for specific sites
      • Clear cookies as soon as you close Edge

  4. Mozilla Firefox

    Clearing Cookies and Cache.

    1. In your Firefox browser, click on the three menu-lines at the top right for "Options".
    2. Click on "Privacy and Security" and scroll down to "Cookies and Site Data".
    3. Clicking on "Clear Data" will give you two options:
      • Cookies and Site Data
      • Cache Web Content
        • You can choose one or both of these options.

      Once you've made your choice(s) click on the "Clear" button.

      4. To block cookies for a particular site, make sure you have that site open in your browser.

    1. Right-click anywhere within the page on the site where you wish to block cookies.
    2. In the resulting drop-down window, click on the "View Page Info" option.
    3. On the following window, go to the "Permissions" tab.
    4. Scroll down to the "Set Cookies" option.
    5. Make sure the "Use Default" option is not checked. When this is unchecked, you should see a section that will give you three options:
      • Allow
      • Allow for Session
      • Block
Mac Browsers
  1. Google Chrome

    How to disable cookies.

    1. In your Chrome browser, click on the three menu-dots at the top right.
    2. Select "Settings".
    3. On the resulting page, under "Privacy and Security", click on "Cookies and other site data".
    4. In this section of your Chrome settings, you can choose from options such as:
      • Allow all cookies
      • Block third-party cookies in Incognito (all third-party cookies only while in Incognito-mode)
      • Block third-party cookies (all third-party cookies)
      • Block all cookies (not recommended)
      • Clear cookies and site data when you close all windows
      • Send a "Do Not Track" request with your browsing traffic

  2. Mozilla Firefox

    How to disable cookies.

    1. In your Firefox browser, click on the three menu-lines (the "hamburger" menu) at the top right.
    2. Select "Preferences".
    3. Click on "Privacy and Security" and scroll down to "Enhanced Tracking Protection".
    4. Select the "Custom" radio button.
    5. Check the "Cookies" checkbox.
    6. The default setting is "Cross-site and social media trackers".
      • To block all cookies, change the selection in the drop-down list to "All cookies (will cause websites to break)".
      • To block third-party cookies, change the selection in the drop-down list to "All third-party cookies (may cause websites to break)".

  3. Safari

    How to disable cookies.Note: Safari blocks all third-party cookies by default.

    1. Choose "Safari" > "Preferences"
    2. Click "Privacy"
    3. Select "Block all cookies".

If you are having trouble viewing or using our Web site, upgrading your Chrome, FireFox or Internet Explorer browser version may help.

Minimum required browser version:

  • Chrome 72.0
  • Edge 44.18362
  • Internet Explorer 11.0.105
    (We recommend updating your browser as Microsoft has discontinued IE.)
  • Firefox 65.0

Suggested browser version:

  • Chrome 99.0
  • Edge 99.0
  • Firefox 98.0

If you're using an older version of any browser mentioned above, you can download a free update from Mozilla, Duck Duck Go, Microsoft, or Google.

Our site is designed to be viewed at a screen setting of 1024 x 768. If you would like to see more of the page on your screen at one time, use a higher resolution setting.

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